Refund policy

Nomi return and refund policy

Request a return within 7 days after delivery by emailing nomiofficalwork@gmail.com or using /pages/contact. Please include your order number and a photo of the piece. We aim to reply within one business day with instructions. Please do not send an item back before receiving those instructions.

For a change-of-mind return, the piece must be unworn, unaltered, and in its original box and pouch. Nomi pays return postage; we will provide return shipping instructions. Once the return arrives and is checked, we issue an eligible refund to the original payment method within 5–7 business days. Your payment provider may take additional time to post the refund.

If an item is damaged, defective, not as described, or the wrong item, contact us with your order number and a photo. Nomi will cover return shipping and offer a replacement where possible or a full refund. Most pieces are made once, so an identical replacement may not be available. In that case, you may choose the closest available alternative or a refund.

Change-of-mind returns are not accepted for worn, altered, or customer-damaged pieces, pieces sent without original packaging, or requests made more than 7 days after delivery. These conditions do not restrict any rights you have for a defective, misdescribed, incorrect, or late item under applicable consumer law.

Seller: Advait Chadha, trading as Nomi. Business and returns address: Sunday Hotel & Residencies, Sector 71, Gurugram 122001, Haryana, India. Customer care and grievance officer: Advait Chadha, +91 98995 51820, nomiofficalwork@gmail.com.